JL988 Privacy Policy – How We Protect Your Data

01 Information We Collect

When you register and use JL988, we collect personal information that falls into two broad categories: information you provide directly, and information gathered automatically through your use of the platform.

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile number
• Residential address (city, province)
• Government-issued ID details submitted for KYC verification
• Payment method details used for PHP deposits and withdrawals
• Communications you send to our support team

Information collected automatically:

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited, games played, and betting activity on the platform
• Session timestamps and login history
• Cookies and similar tracking technologies (see Section 7)

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law or for responsible gaming purposes.

02 How We Use Your Information

JL988 uses the information we collect strictly for legitimate purposes related to operating the platform and serving players in the Philippines. Specifically, your data is used to:

We will not use your data for purposes that are incompatible with those listed above without first notifying you and, where required, obtaining your consent.

03 Who We Share Your Information With

JL988 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial use. Your information may be shared only in the following circumstances:

• Payment processors: To facilitate PHP transactions via Philippine banking channels and local e-wallets. These processors handle your payment data under their own security standards and are contractually obligated to protect it.
• Identity verification providers: To confirm your identity and age as part of the KYC process required for account security and responsible gaming compliance.
• Technology and hosting partners: Service providers who support the operation of the JL988 platform, including servers, analytics, and customer support tools. These partners are bound by data processing agreements and may not use your data independently.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory request, we may disclose information to the relevant authorities. We will only disclose the minimum information necessary to comply.
• Fraud and security services: To investigate and prevent fraudulent activity, money laundering, or other misuse of the platform.

Whenever data is shared with third parties, appropriate safeguards are in place to ensure it is handled securely and in a manner consistent with this policy.

04 How We Protect Your Data

JL988 takes data security seriously. We implement a combination of technical and organisational measures to keep your personal information safe from unauthorised access, loss, or misuse.

• All data exchanged between your device and JL988 is encrypted using SSL/TLS protocols.
• Sensitive account actions — including withdrawals and password changes — require OTP confirmation sent to your registered mobile number.
• Access to player data within JL988 is restricted to authorised personnel only, on a need-to-know basis.
• Our systems are regularly reviewed and updated to address emerging security risks.
• Payment information is processed through compliant payment gateways and is not stored in full on our servers.

While we do everything reasonable to protect your data, no platform can guarantee absolute security. You also play a part — keep your password and OTP codes confidential and log out of your account when using shared devices. If you suspect your account has been compromised, contact our support team immediately.

05 Data Retention

JL988 retains your personal information for as long as your account is active and for a reasonable period thereafter, as required by law or for legitimate operational purposes such as dispute resolution or fraud prevention.

Specifically:

• Account registration and KYC data is retained for a minimum period in line with applicable anti-money laundering and record-keeping requirements.
• Transaction records are retained as required for financial reporting and audit purposes.
• Support communications are kept for a period sufficient to manage ongoing queries and disputes.
• If you request account closure, your data will be retained for the legally required minimum period before deletion is carried out.

When data is no longer needed and retention requirements have been met, it is securely deleted or anonymised.

06 Your Privacy Rights

As a player on JL988, you have rights over the personal data we hold about you. These include:

To exercise any of these rights, contact the JL988 support team. We will respond within a reasonable timeframe and verify your identity before actioning any request. Some requests may be limited where legal obligations require us to retain certain data.

07 Cookies and Tracking Technologies

JL988 uses cookies and similar technologies to keep the platform running smoothly, remember your session preferences, and understand how players use the site. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session management and security cookies. You cannot opt out of these without stopping your use of the platform.
• Functional cookies: Remember your preferences such as language settings and interface choices to give you a consistent experience across sessions.
• Analytics cookies: Help us understand which parts of the platform are most used, where players encounter issues, and how we can improve the overall experience.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some platform features but will not prevent you from accessing your account or placing bets.

08 Minors and Age Restrictions

JL988 is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Age verification is a core part of the registration and KYC process.

If we become aware that a registered account belongs to someone under 21, that account will be closed immediately and the data associated with it handled in accordance with applicable regulations. If you believe a minor has registered an account on JL988, please notify our support team right away.

09 Changes to This Privacy Policy

JL988 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision.

For significant changes, we may notify registered players via their registered email address or through an in-platform notice. Continuing to use JL988 after any update has been published constitutes acceptance of the revised policy.

We recommend reviewing this page periodically so you are always aware of how your data is being handled. If you have questions about any changes, our support team is available 24/7 and happy to explain.

10 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way JL988 handles your personal data, please get in touch with us:

• Email: [email protected] (displayed as text only — not a clickable link)
• Support hours: 24 hours a day, 7 days a week
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.

For account-related concerns that require immediate attention — such as suspected unauthorised access — please contact support right away so we can take prompt action to secure your account.